Customereye

Stop Drinking Expert

Healthcare & Medical • United Statesstopdrinkingexpert.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
−44.4 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#118of 615
Top 19% · Top Tier
#1 (best)#615 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
23.9%
Customer Support
18.3%
Pricing
15.9%
Product Quality
14.8%
Problem Resolution
8.6%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 1.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.8%
4
5.2%
3
0.3%
2
0.3%
1
1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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