Customereye

CallonDoc

Healthcare & Medical • United Statescallondoc.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

44/100
−8.3 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#549of 615
Top 89% · Bottom Tier
#1 (best)#615 (worst)
#547Peer
#548Peer
#549This company
#550Peer
#551Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
19.4%
Customer Support
15.7%
Loyalty
11.7%
Pricing
9.7%
Onboarding
9.6%

Most feedback concerns Response Speed.

The most common complaint theme is Customer Support, making up 15.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • •Built from a negative-review share of 26.3% across this company's analyzed reviews.
  • •14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
66.7%
4★
2.7%
3★
2.8%
2★
2.3%
1★
25.5%

Based on 600 analyzed reviews. Sentiment is slipping: 48.0% of reviews in the last three months were positive, compared with 71.9% in the three months before that.

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