Customereye

ESB Energy (Now part of So Energy)

Energy & Utilitieswww.esbenergy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,750 days (about 1.7 per month). Busiest month: 41% of reviews. Languages: en 97%, unknown 3%.

Overall Score

36/100
2.78 ★ average rating · 100 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#584of 643
Top 91% · Bottom Tier
#1 (best)#643 (worst)
#582Peer
#583Peer
#584This company
#585Peer
#586Peer

63 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

49% of reviews positive, 50% negative

49%
positive
  • Positive49%
  • Neutral1%
  • Negative50%

Sentiment Balance

Covering April 2022 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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