Energy & Utilities • United Kingdomwww.esbenergy.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,750 days (about 1.7 per month). Busiest month: 41% of reviews. Languages: en 97%, unknown 3%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
35.9
Industry average 66.1
30.2 below average
Rating
2.78
Industry average 4.23
1.45 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 50% negative
Covering April 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.288 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.087). Review the worst months in the trend data to identify specific operational or product issues.
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