Customereye

EDF Energy

Energy & Utilitiesedfenergy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 283 days (about 11 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

34/100
−41.3 vs. last month1.26 ★ average rating · 100 reviews
34/100 from 100 reviews over 10 months, moderate confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score34.2vs 62.928.7Rating1.26vs 4.142.88Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#578of 631 ranked in Energy & Utilities
Top 92% · Bottom Tier
#1 (best)#631 (worst)
#576Peer
#577Peer
#578This company
#579Peer
#580Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%
positive
  • Positive23%
  • Neutral2%
  • Negative75%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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