Based on public reviews and response behavior.
Among fully-analyzed Energy & Utilities companies
37% of reviews positive, 60% negative
Covering July 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Showing 1,029 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Product Quality, making up 14.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,041 analyzed reviews. Sentiment is improving: 23.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.