Based on public reviews and response behavior.
1,034 reviews over 2,325 days (about 14 per month). Busiest month: 8% of reviews. Languages: en 99%, de 0%, es 0%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
33.0
Industry average 66.1
33.1 below average
Rating
2.17
Industry average 4.23
2.06 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
32% of reviews positive, 66% negative
Covering August 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes from the 1,034 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement a streamlined RMA (Return Merchandise Authorization) system with a maximum 3-email resolution target. Establish a dedicated warranty resolution team with clear escalation protocols, authority to approve replacements within 48 hours, and proactive status updates.
Audit warehouse pick-and-pack processes to eliminate partial shipments and incorrect orders. Implement real-time inventory visibility at checkout to prevent orders for back-ordered items without customer consent.
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