Shop.Txu

Energy & Utilities • USshop.txu.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

3.86 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#32of 36

Top 89% · Bottom Tier

#1 (best)#36 (worst)

#30Peer

#31Peer

#32This company

#33Peer

#34Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral1%
Negative36%

Sentiment Balance

Covering July 2026 — 301 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 57% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.4%

Delivery Shipping

17.1%

Product Quality

15.9%

Response Speed

9.0%

Communication

6.5%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

66.8%

4★

3.3%

3★

3.5%

2★

2.2%

1★

24.2%

Based on 603 analyzed reviews. Sentiment is slipping: 54.5% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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