Customereye

BP

Energy & Utilitieswww.bp.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 193 days (about 16 per month). Busiest month: 19% of reviews. Languages: en 79%, es 8%, pl 6%.

Overall Score

23/100
1.91 ★ average rating · 100 reviews
23/100 from 100 reviews over 7 months, moderate confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score22.6vs 62.940.3Rating1.91vs 4.142.23Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#615of 631 ranked in Energy & Utilities
Top 97% · Bottom Tier
#1 (best)#631 (worst)
#613Peer
#614Peer
#615This company
#616Peer
#617Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

25% of reviews positive, 75% negative

25%
positive
  • Positive25%
  • Neutral0%
  • Negative75%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 69% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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