Customereye

Effy Jewelry

General Retail & Marketplaces • United Stateswww.effyjewelry.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
+15.2 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#46of 359
Top 13% · Top Tier
#1 (best)#359 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.9%
Delivery Shipping
17.8%
Customer Support
16.4%
Response Speed
10.8%
Loyalty
10.6%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.7%
4
5.8%
3
2.8%
2
3.2%
1
9.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.6% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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