noon

General Retail & Marketplaces • United Statesnoon.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−6.7 vs. last month1.94 ★ average rating · 1,200 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#282of 359

Top 79% · Bottom Tier

#1 (best)#359 (worst)

#280Peer

#281Peer

#282This company

#283Peer

#284Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%

positive

Positive26%
Neutral1%
Negative73%

Sentiment Balance

Covering August 2026 — 81 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,168 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.8%

Customer Support

18.6%

Loyalty

13.0%

Product Quality

11.0%

Pricing

8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 72.7% across this company's analyzed reviews.
•38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

20.1%

4★

2.1%

3★

1.9%

2★

3.3%

1★

72.6%

Based on 1,200 analyzed reviews. Sentiment is slipping: 39.9% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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