Customereye

Dyefor

Computers & Hardware • United Kingdomwww.dyefor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

39/100
+23.8 vs. last month3.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#116of 127
Top 91% · Bottom Tier
#1 (best)#127 (worst)
#114Peer
#115Peer
#116This company
#117Peer
#118Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%
positive
  • Positive56%
  • Neutral2%
  • Negative42%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 14% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.4%
Product Quality
18.8%
Communication
15.2%
Customer Support
12.0%
Loyalty
11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • 12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5
46.7%
4
5.3%
3
3.7%
2
4.7%
1
39.7%

Based on 600 analyzed reviews. Sentiment is improving: 68.8% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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