Based on public reviews and response behavior.
Among fully-analyzed Computers & Hardware companies
66% of reviews positive, 32% negative
Covering May 2017 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 17% negative and 4% neutral.
Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2017.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.
