OUKITEL

Computers & Hardware • United Statesoukitel.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−28.6 vs. last month4.42 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#80of 127

Top 63% · Mid Pack

#1 (best)#127 (worst)

#78Peer

#79Peer

#80This company

#81Peer

#82Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

35.0%

Product Quality

22.6%

Pricing

10.0%

Loyalty

8.2%

Customer Support

6.8%

Most feedback concerns Communication.

The most common complaint theme is Loyalty, making up 8.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 21.6% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.0%

4★

4.7%

3★

1.7%

2★

0.8%

1★

11.8%

Based on 601 analyzed reviews. Sentiment is improving: 89.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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