DukesHill Ham Co Ltd.

Food & Beverage • United Kingdomwww.dukeshillham.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

+8.6 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#108of 551

Top 20% · Top Tier

#1 (best)#551 (worst)

#106Peer

#107Peer

#108This company

#109Peer

#110Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 21% negative

79%

positive

Positive79%
Neutral1%
Negative21%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.2%

Product Quality

22.9%

Loyalty

13.8%

Customer Support

13.4%

Response Speed

6.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

75.3%

4★

8.7%

3★

3.5%

2★

1.5%

1★

11.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 76.9% of reviews in the last three months were positive, compared with 80.9% in the three months before that.

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