Based on public reviews and response behavior.
600 reviews over 98 days (about 186 per month). Busiest month: 65% of reviews — one month dominates this sample.
Food & Beverage average: score 61.8, rating 4.27 stars, reply rate 33.9%, over 2,298 ranked companies · benchmark 9 Oct 2026
Score
66.7
Industry average 61.8
4.9 above average
Rating
4.45
Industry average 4.27
0.18 above average
Reply rate
—
Industry average 33.9%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering September 2024 — 167 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 14% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,298 ranked companies in Food & Beverage (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 327 mentions with a sentiment score of 84.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
