Based on public reviews and response behavior.
Among fully-analyzed Food & Beverage companies
73% of reviews positive, 25% negative
Covering September 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 33% negative and 17% neutral.
Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 3.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 72.2% of reviews in the last three months were positive, compared with 93.8% in the three months before that.
