Dell

Professional Serviceswww.dell.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

21/100

+6.4 vs. last month1.37 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#516of 517

Top 100% · Bottom Tier

#1 (best)#517 (worst)

#513Peer

#514Peer

#515Peer

#516This company

#517Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral1%
Negative76%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.7%

Loyalty

14.5%

Delivery Shipping

11.9%

Problem Resolution

11.5%

Communication

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100

96/100

signal score

•Built from a negative-review share of 75.7% across this company's analyzed reviews.
•33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

6.5%

4★

1.7%

3★

1.3%

2★

3.5%

1★

87.0%

Based on 601 analyzed reviews. Sentiment is holding steady: 6.8% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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