Skrill

Professional Services • United Kingdomskrill.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

24/100

−35.0 vs. last month1.94 ★ average rating · 800 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#515of 517

Top 100% · Bottom Tier

#1 (best)#517 (worst)

#513Peer

#514Peer

#515This company

#516Peer

#517Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral2%
Negative71%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 798 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Pricing

19.4%

Communication

14.4%

Loyalty

12.1%

Response Speed

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 70.9% across this company's analyzed reviews.
•54 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

20.0%

4★

2.3%

3★

2.3%

2★

2.9%

1★

72.6%

Based on 800 analyzed reviews. Sentiment is improving: 41.7% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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