Customereye

ProZ.com, Inc.

Professional Servicesproz.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

63 reviews over 3,524 days (about 0.5 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

21/100
Short observation window (3524 days)
1.75 ★ average rating · 63 reviews
21/100 from 63 reviews over 2 months, limited confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

21.1

Industry average 66.2

45.1 below average

Rating

1.75

Industry average 4.38

2.63 below average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1424of 1436 ranked in Professional Services
Top 99% · Bottom Tier
#1 (best)#1436 (worst)
#1422Peer
#1423Peer
#1424This company
#1425Peer
#1426Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 75% negative

24%
positive
  • Positive24%
  • Neutral2%
  • Negative75%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Pricing
Hidden
Product Quality
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Professional Services