Customereye

Instacart

Professional Servicesinstacart.com

Review data last updated .

Based on public reviews and response behavior.

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205 reviews over 1,118 days (about 5.6 per month). Busiest month: 44% of reviews. Languages: en 100%.

Overall Score

25/100
Short observation window (1118 days)
+2.1 vs. last month2.05 ★ average rating · 205 reviews
25/100 from 205 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

24.6

Industry average 66.2

41.6 below average

Rating

2.05

Industry average 4.38

2.33 below average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1421of 1436 ranked in Professional Services
Top 99% · Bottom Tierup 104 from last month
#1 (best)#1436 (worst)
#1419Peer
#1420Peer
#1421This company
#1422Peer
#1423Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

29% of reviews positive, 70% negative

29%
positive
  • Positive29%
  • Neutral1%
  • Negative70%

Sentiment Balance

Covering August 2026 — 91 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 69% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Customer Support
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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