Based on public reviews and response behavior.
5,000 reviews over 4,225 days (about 36 per month). Busiest month: 21% of reviews. Languages: en 100%, de 0%, da 0%.
Software & Web Services average: score 60.3, rating 4.05 stars, reply rate 35.6%, over 2,326 ranked companies · benchmark 31 Oct 2026
Score
51.8
Industry average 60.3
8.5 below average
Rating
2.80
Industry average 4.05
1.25 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 55% negative
Covering August 2026 — 1,046 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 51% negative and 2% neutral.
Share of theme mentions
Themes from the 5,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,326 ranked companies in Software & Web Services (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 910 mentions with a sentiment score of 70.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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