Customereye

Macrium Software

Software & Web Services • United Kingdommacrium.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

61/100
+8.3 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#83of 363
Top 23% · Top Tier
#1 (best)#363 (worst)
#81Peer
#82Peer
#83This company
#84Peer
#85Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering November 2024 — 116 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 29% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
24.5%
Onboarding
17.8%
Product Quality
11.5%
Customer Support
11.3%
Problem Resolution
10.2%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
71.7%
4★
12.3%
3★
5.8%
2★
4.3%
1★
5.8%

Based on 600 analyzed reviews. Sentiment is improving: 85.3% of reviews in the last three months were positive, compared with 76.9% in the three months before that.

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