Stasher

Software & Web Services • United Kingdomstasher.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−16.7 vs. last month4.46 ★ average rating · 721 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#184of 363

Top 51% · Mid Pack

#1 (best)#363 (worst)

#182Peer

#183Peer

#184This company

#185Peer

#186Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral0%
Negative19%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 691 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

22.1%

Customer Support

18.1%

Loyalty

12.7%

Product Quality

11.5%

Response Speed

11.0%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 19.4% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.7%

4★

5.0%

3★

3.5%

2★

1.7%

1★

9.2%

Based on 721 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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