Based on public reviews and response behavior.
215 reviews over 2,961 days (about 2.2 per month). Busiest month: 11% of reviews. Languages: en 94%, unknown 7%.
Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026
Score
53.6
Industry average 60.8
7.2 below average
Rating
3.03
Industry average 4.09
1.06 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 52% negative
Covering August 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from the 215 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,242 ranked companies in Software & Web Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.170 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 25% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99
