Customereye

ElevenLabs

Software & Web Serviceselevenlabs.io

Review data last updated .

Based on public reviews and response behavior.

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345 reviews over 426 days (about 25 per month). Busiest month: 26% of reviews. Languages: en 96%, fr 1%, es 1%.

Overall Score

54/100
+9.2 vs. last month3.37 ★ average rating · 345 reviews
54/100 from 345 reviews over 12 months, high confidence.

Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,440 ranked companies · benchmark 3 Nov 2026

Score

53.7

Industry average 60.0

6.3 below average

Rating

3.37

Industry average 4.01

0.64 below average

Reply rate

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Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1644of 2440 ranked in Software & Web Services
Top 67% · Mid Packup 53 from last month
#1 (best)#2440 (worst)
#1642Peer
#1643Peer
#1644This company
#1645Peer
#1646Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

53% of reviews positive, 44% negative

53%
positive
  • Positive53%
  • Neutral3%
  • Negative44%

Sentiment Balance

Covering August 2026 — 69 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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