CCleaner

Software & Web Services • United Kingdomwww.ccleaner.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−3.8 vs. last month3.96 ★ average rating · 1,204 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#203of 363

Top 56% · Mid Pack

#1 (best)#363 (worst)

#201Peer

#202Peer

#203This company

#204Peer

#205Peer

Overall Customer Sentiment

Mid Pack

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 138 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 44% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,191 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.4%

Loyalty

16.1%

Communication

14.1%

Onboarding

13.7%

Customer Support

10.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 14.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 36.5% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.2%

4★

7.5%

3★

4.7%

2★

3.6%

1★

19.1%

Based on 1,204 analyzed reviews. Sentiment is improving: 67.6% of reviews in the last three months were positive, compared with 27.3% in the three months before that.

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