Based on public reviews and response behavior.
999 reviews over 944 days (about 32 per month). Busiest month: 37% of reviews. Languages: en 77%, unknown 19%, de 1%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
53.7
Industry average 61.8
8.1 below average
Rating
3.41
Industry average 4.15
0.74 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 45% negative
Covering September 2026 — 122 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.
Share of theme mentions
Themes extracted from 999 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.483). Review the worst months in the trend data to identify specific operational or product issues.
"Onboarding" is the strongest recurring theme in the reviews: 65 mentions with a sentiment score of 77.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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