Based on public reviews and response behavior.
100 reviews over 829 days (about 3.7 per month). Busiest month: 8% of reviews. Languages: en 99%, zh 1%.
Appliances & Home Electronics average: score 59.2, rating 4.02 stars, reply rate 33.4%, over 1,074 ranked companies · benchmark 23 Oct 2026
Score
29.8
Industry average 59.2
29.4 below average
Rating
2.31
Industry average 4.02
1.71 below average
Reply rate
—
Industry average 33.4%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 58% negative
Covering September 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,074 ranked companies in Appliances & Home Electronics (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.421 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.209). Review the worst months in the trend data to identify specific operational or product issues.
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