Based on public reviews and response behavior.
2,550 reviews.
Appliances & Home Electronics average: score 59.2, rating 4.02 stars, reply rate 33.4%, over 1,074 ranked companies · benchmark 23 Oct 2026
Score
29.0
Industry average 59.2
30.2 below average
Rating
2.30
Industry average 4.02
1.72 below average
Reply rate
—
Industry average 33.4%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
33% of reviews positive, 65% negative
Covering August 2026 — 317 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 53% negative and 3% neutral.
Share of theme mentions
Themes extracted from 2,550 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,074 ranked companies in Appliances & Home Electronics (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.116 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.146). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99