Customereye

Companies MadeSimple

Professional Services • United Kingdomwww.companiesmadesimple.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
−6.7 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#100of 517
Top 19% · Top Tier
#1 (best)#517 (worst)
#98Peer
#99Peer
#100This company
#101Peer
#102Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering November 2024 — 18 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.1%
Onboarding
19.6%
Response Speed
13.7%
Product Quality
10.7%
Loyalty
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
83.3%
4★
8.7%
3★
2.5%
2★
1.5%
1★
4.0%

Based on 600 analyzed reviews. Sentiment is improving: 99.0% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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