Customer Whisperers

Professional Services • United Kingdomcustomerwhisperers.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

76/100

+22.7 vs. last month4.89 ★ average rating · 424 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#16of 517

Top 3% · Top Tier

#1 (best)#517 (worst)

#14Peer

#15Peer

#16This company

#17Peer

#18Peer

Overall Customer Sentiment

Category Leader

96% of reviews positive, 4% negative

96%

positive

Positive96%
Neutral0%
Negative4%

Sentiment Balance

Covering July 2023 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 411 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

32.8%

Customer Support

23.1%

Loyalty

14.5%

Pricing

9.6%

Onboarding

4.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100

6/100

signal score

•Built from a negative-review share of 6.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

89.6%

4★

9.7%

3★

0.7%

2★

0.0%

1★

0.0%

Based on 424 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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