Professional Services • United Kingdomcustomerwhisperers.com
Review data last updated .
Based on public reviews and response behavior.
424 reviews over 1,849 days (about 7 per month). Busiest month: 7% of reviews.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
75.5
Industry average 66.2
9.3 above average
Rating
4.89
Industry average 4.38
0.51 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
96% of reviews positive, 4% negative
Covering July 2023 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Share of theme mentions
Themes extracted from 424 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 213 mentions with a sentiment score of 93.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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