Customereye

Coffee Friend

Food & Beverage • United Kingdomwww.coffeefriend.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 267 days (about 68 per month). Busiest month: 15% of reviews.

Overall Score

50/100
−42.9 vs. last month4.45 ★ average rating · 600 reviews
50/100 from 600 reviews over 10 months, high confidence.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026

Score

49.7

Industry average 61.8

12.1 below average

Rating

4.45

Industry average 4.22

0.23 above average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2419of 2959 ranked in Food & Beverage
Top 82% · Bottom Tierdown 259 from last month
#1 (best)#2959 (worst)
#2417Peer
#2418Peer
#2419This company
#2420Peer
#2421Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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