Customereye

Coffee Friend

Food & Beverage • United Kingdomwww.coffeefriend.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−42.9 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#426of 551
Top 77% · Bottom Tier
#1 (best)#551 (worst)
#424Peer
#425Peer
#426This company
#427Peer
#428Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Pricing
17.4%
Response Speed
14.2%
Product Quality
13.6%
Customer Support
12.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
78.3%
4★
7.5%
3★
3.3%
2★
2.5%
1★
8.3%

Based on 600 analyzed reviews. Sentiment is improving: 93.6% of reviews in the last three months were positive, compared with 87.4% in the three months before that.

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