Claire's Florence, KY.

General Retail & Marketplaces • United Stateswww.claires.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

1.68 ★ average rating · 288 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#325of 359

Top 91% · Bottom Tier

#1 (best)#359 (worst)

#323Peer

#324Peer

#325This company

#326Peer

#327Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 70% negative

30%

positive

Positive30%
Neutral0%
Negative70%

Sentiment Balance

Covering May 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 256 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.0%

Delivery Shipping

16.2%

Customer Support

16.1%

Pricing

11.4%

Communication

11.0%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 72.2% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

11.8%

4★

4.5%

3★

2.4%

2★

2.4%

1★

78.8%

Based on 288 analyzed reviews. Sentiment is improving: 82.6% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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