General Retail & Marketplaces • United Stateswww.claires.com
Review data last updated .
Based on public reviews and response behavior.
265 reviews over 1,482 days (about 5.4 per month). Busiest month: 10% of reviews. Languages: en 48%, fr 36%, it 7%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,026 ranked companies · benchmark 25 Oct 2026
Score
31.2
Industry average 64.8
33.6 below average
Rating
1.75
Industry average 4.32
2.57 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
19% of reviews positive, 80% negative
Covering January 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 265 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,026 ranked companies in General Retail & Marketplaces (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.316 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 31.2 sits in the bottom quarter of about 3,000 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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