Based on public reviews and response behavior.
507 reviews over 726 days (about 21 per month). Busiest month: 21% of reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,026 ranked companies · benchmark 25 Oct 2026
Score
31.1
Industry average 64.8
33.7 below average
Rating
2.17
Industry average 4.32
2.15 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 56% negative
Covering April 2018 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 507 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,026 ranked companies in General Retail & Marketplaces (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.179 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.035). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99