Customereye

CityPASS®

Flight & Hotel Booking • United Stateswww.citypass.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
+4.7 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#27of 225
Top 12% · Top Tier
#1 (best)#225 (worst)
#25Peer
#26Peer
#27This company
#28Peer
#29Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering October 2024 — 59 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 7% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
19.1%
Pricing
18.4%
Product Quality
17.6%
Loyalty
11.2%
Value For Money
9.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 8.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
80.2%
4★
9.3%
3★
3.8%
2★
1.3%
1★
5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.7% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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