Cineworld

Entertainment & Events • United Kingdomwww.cineworld.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

21/100

−7.2 vs. last month1.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#320of 322

Top 99% · Bottom Tier

#1 (best)#322 (worst)

#318Peer

#319Peer

#320This company

#321Peer

#322Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 76% negative

24%

positive

Positive24%
Neutral1%
Negative76%

Sentiment Balance

Covering November 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Loyalty

15.2%

Pricing

14.1%

Communication

12.3%

Product Quality

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 71.0% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

10.7%

4★

1.7%

3★

2.3%

2★

4.8%

1★

80.5%

Based on 600 analyzed reviews. Sentiment is improving: 12.3% of reviews in the last three months were positive, compared with 4.6% in the three months before that.

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