StubHub UK

Entertainment & Events • United Kingdomstubhub.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+15.8 vs. last month3.05 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#286of 322

Top 89% · Bottom Tier

#1 (best)#322 (worst)

#284Peer

#285Peer

#286This company

#287Peer

#288Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 49% negative

49%

positive

Positive49%
Neutral3%
Negative49%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,067 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.9%

Pricing

12.8%

Loyalty

11.2%

Problem Resolution

10.6%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 48.5% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

44.8%

4★

4.2%

3★

4.8%

2★

3.2%

1★

43.0%

Based on 1,100 analyzed reviews. Sentiment is holding steady: 12.3% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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