Superprof UK

Entertainment & Events • Francesuperprof.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−10.6 vs. last month2.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#289of 322

Top 90% · Bottom Tier

#1 (best)#322 (worst)

#287Peer

#288Peer

#289This company

#290Peer

#291Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 46% negative

52%

positive

Positive52%
Neutral2%
Negative46%

Sentiment Balance

Covering November 2024 — 60 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 50% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.0%

Customer Support

18.1%

Communication

14.4%

Loyalty

12.3%

Product Quality

12.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

41.5%

4★

4.7%

3★

1.7%

2★

3.3%

1★

48.8%

Based on 600 analyzed reviews. Sentiment is slipping: 43.4% of reviews in the last three months were positive, compared with 49.7% in the three months before that.

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