CheapAir

Travel & Hospitality • United Stateswww.cheapair.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−2.9 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#107of 150

Top 71% · Mid Pack

#1 (best)#150 (worst)

#105Peer

#106Peer

#107This company

#108Peer

#109Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral2%
Negative29%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.2%

Pricing

20.8%

Customer Support

11.6%

Response Speed

10.8%

Product Quality

9.9%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 5.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 43.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

74.8%

4★

13.7%

3★

3.0%

2★

1.7%

1★

6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 37.5% of reviews in the last three months were positive, compared with 93.0% in the three months before that.

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