Based on public reviews and response behavior.
100 reviews over 467 days (about 6.5 per month). Busiest month: 15% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
60.0
Industry average 61.2
1.2 below average
Rating
4.79
Industry average 3.92
0.87 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering January 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 81.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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