Customereye

Change

Software & Web Services • United Stateswww.change.org

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 4,039 days (about 1.5 per month). Busiest month: 26% of reviews. Languages: en 67%, fr 12%, de 9%.

Overall Score

33/100
−25.0 vs. last month3.59 ★ average rating · 197 reviews
33/100 from 197 reviews over 8 months, moderate confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

32.6

Industry average 61.8

29.2 below average

Rating

3.59

Industry average 4.15

0.56 below average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2983of 3146 ranked in Software & Web Services
Top 95% · Bottom Tierup 299 from last month
#1 (best)#3146 (worst)
#2981Peer
#2982Peer
#2983This company
#2984Peer
#2985Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

38% of reviews positive, 60% negative

38%
positive
  • Positive38%
  • Neutral2%
  • Negative60%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Problem Resolution
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Product Quality
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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