Instralis Modern LLC

Software & Web Services • United Statessoftwaredigitali.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−20.0 vs. last month2.79 ★ average rating · 218 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#355of 363

Top 98% · Bottom Tier

#1 (best)#363 (worst)

#353Peer

#354Peer

#355This company

#356Peer

#357Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 57% negative

42%

positive

Positive42%
Neutral1%
Negative57%

Sentiment Balance

Covering February 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 211 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.7%

Communication

15.7%

Problem Resolution

12.1%

Loyalty

11.1%

Product Quality

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 56.8% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

39.9%

4★

4.6%

3★

1.8%

2★

2.3%

1★

51.4%

Based on 218 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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