Caffè Concerto

Food & Dining • United Stateswww.caffeconcerto.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+6.2 vs. last month4.54 ★ average rating · 533 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#22of 71

Top 31% · Upper Half

#1 (best)#71 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%

positive

Positive89%
Neutral0%
Negative11%

Sentiment Balance

Covering October 2024 — 38 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 511 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.1%

Product Quality

27.6%

Loyalty

12.1%

Response Speed

9.6%

Pricing

7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

83.1%

4★

5.4%

3★

1.3%

2★

2.4%

1★

7.7%

Based on 533 analyzed reviews. Sentiment is holding steady: 91.5% of reviews in the last three months were positive, compared with 92.5% in the three months before that.

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