Fresh N' Lean

Food & Dining • United Statesfreshnlean.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−17.9 vs. last month3.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#57of 71

Top 80% · Bottom Tier

#1 (best)#71 (worst)

#55Peer

#56Peer

#57This company

#58Peer

#59Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral1%
Negative37%

Sentiment Balance

Covering July 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Delivery Shipping

16.1%

Product Quality

12.5%

Problem Resolution

11.4%

Response Speed

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

51.8%

4★

10.3%

3★

12.7%

2★

6.3%

1★

18.8%

Based on 600 analyzed reviews. Sentiment is slipping: 38.5% of reviews in the last three months were positive, compared with 72.5% in the three months before that.

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