Based on public reviews and response behavior.
100 reviews over 1,674 days (about 1.8 per month). Busiest month: 9% of reviews. Languages: en 80%, fr 18%, de 1%.
These figures describe an earlier period, not the last 12 months.
Cosmetics & Fragrance average: score 63.7, rating 4.25 stars, reply rate 36.5%, over 396 ranked companies · benchmark 30 Oct 2026
Score
62.8
Industry average 63.7
0.9 below average
Rating
4.07
Industry average 4.25
0.18 below average
Reply rate
—
Industry average 36.5%
not measured
Not ranked
no reviews in the last 12 months
76% of reviews positive, 24% negative
Covering January 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 396 ranked companies in Cosmetics & Fragrance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.205 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.190). Review the worst months in the trend data to identify specific operational or product issues.
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