Bougerv

Energy & Utilities • United Stateswww.bougerv.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−38.8 vs. last month4.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#26of 36

Top 72% · Mid Pack

#1 (best)#36 (worst)

#24Peer

#25Peer

#26This company

#27Peer

#28Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

17.8%

Delivery Shipping

17.0%

Customer Support

13.0%

Response Speed

12.0%

Loyalty

10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

65.8%

4★

11.8%

3★

4.7%

2★

3.5%

1★

14.2%

Based on 600 analyzed reviews. Sentiment is slipping: 80.5% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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