Based on public reviews and response behavior.
200 reviews over 21 days (about 290 per month). Busiest month: 84% of reviews — one month dominates this sample. Languages: en 94%, unknown 6%, fr 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
69.8
Industry average 66.1
3.7 above average
Rating
4.47
Industry average 4.23
0.24 above average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 24% negative
Covering August 2026 — 33 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
# Voice of the Customer Analysis: Igs Igs operates within a paradox of exceptional relationship management undermined by systemic deception. The company's strongest asset is consistently praised across positive reviews: customer service representatives who spend genuine time explaining complex utility concepts, with customers repeatedly noting that agents "explained things well, and clearly," "spent over an hour and answered every question," and delivered "professional and very clear" presentat
# Pain Points Analysis: Igs The most pervasive complaint across Igs' negative reviews centers on deceptive door-to-door sales practices, with customers repeatedly describing aggressive misrepresentation by field representatives. Specific language from reviews reveals the pattern with stark clarity: "he talked very fast. he made everything sound like it was wonderful" and "wouldn't trust this company...sketchy their door to door salesman are liars and deceitful." More damaging still are allegati
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