Customereye

Utility Smart Connections

Energy & Utilitiesgassmartconnections.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,495 days (about 2 per month). Busiest month: 7% of reviews. Languages: en 93%, unknown 6%, fr 1%.

Overall Score

82/100
−33.3 vs. last month4.73 ★ average rating · 100 reviews
82/100 from 100 reviews over 18 months, moderate confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score82.3vs 62.919.4Rating4.73vs 4.140.59Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#87of 631 ranked in Energy & Utilities
Top 14% · Top Tier
#1 (best)#631 (worst)
#85Peer
#86Peer
#87This company
#88Peer
#89Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

79% of reviews positive, 18% negative

79%
positive
  • Positive79%
  • Neutral3%
  • Negative18%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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