Bose

Appliances & Home Electronics • United Stateswww.bose.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−29.9 vs. last month2.47 ★ average rating · 1,450 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#144of 189

Top 76% · Bottom Tier

#1 (best)#189 (worst)

#142Peer

#143Peer

#144This company

#145Peer

#146Peer

Overall Customer Sentiment

Below Average

39% of reviews positive, 60% negative

39%

positive

Positive39%
Neutral1%
Negative60%

Sentiment Balance

Covering August 2026 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,450 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication

16.5%

Customer Support

15.6%

Loyalty

14.6%

Product Quality

13.1%

Problem Resolution

9.8%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 16.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 59.9% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

29.0%

4★

5.6%

3★

4.1%

2★

6.4%

1★

54.9%

Based on 1,450 analyzed reviews. Sentiment is improving: 61.5% of reviews in the last three months were positive, compared with 51.0% in the three months before that.

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