Customereye

A4C

Appliances & Home Electronics • United Stateswww.a4c.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#147of 189
Top 78% · Bottom Tier
#1 (best)#189 (worst)
#145Peer
#146Peer
#147This company
#148Peer
#149Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.5%
Product Quality
16.6%
Response Speed
16.1%
Pricing
10.7%
Loyalty
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 34.7% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.3%
4
6.3%
3
4.0%
2
2.5%
1
11.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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