Customereye

4ourhouse

Appliances & Home Electronics • United Kingdomwww.4ourhouse.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+0.9 vs. last month4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#162of 189
Top 86% · Bottom Tier
#1 (best)#189 (worst)
#160Peer
#161Peer
#162This company
#163Peer
#164Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative38%

Sentiment Balance

Covering November 2024 — 205 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 34% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.0%
Response Speed
15.6%
Customer Support
13.0%
Product Quality
9.9%
Onboarding
8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 51.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.2%
4
9.5%
3
2.7%
2
2.2%
1
13.5%

Based on 600 analyzed reviews.

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