General Retail & Marketplaces • United Kingdomwww.booksthatmatter.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 455 days (about 6.7 per month). Busiest month: 24% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
29.1
Industry average 64.6
35.5 below average
Rating
1.35
Industry average 4.29
2.94 below average
Reply rate
—
Industry average 36.9%
not measured
Not ranked
no reviews in the last 12 months
30% of reviews positive, 68% negative
Covering November 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.337 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.801). Review the worst months in the trend data to identify specific operational or product issues.
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